We’ve all seen it: A long-established business changes hands & the new guy “knows business” so he doesn’t study WHY the old owner/management did certain things, just figures he knows better. Then he tosses things that turn out to have been important & runs it into the ground.

We’ve all seen it: A long-established business changes hands & the new guy “knows business” so he doesn’t study WHY the old owner/management did certain things, just figures he knows better. Then he tosses things that turn out to have been important & runs it into the ground.