I'm trying to remember what phone menu I was stuck on recently that played audio of a slightly muffled clacking keyboard between voice input and the response, as if it was a real person typing my question into their computer and not a recorded voice hooked directly into the system.
On one hand, it didn't fool me for a moment. And was kind of off-putting. On the other, at least I knew the call was still connected while I waited.
#ux #phoneMenus #voiceUx